Frequently Asked Questions
Everything you need to know about shopping with Greenworks Tools.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Do you offer international shipping?
Currently, Greenworks Tools ships exclusively to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
Are your products sustainably sourced?
Yes, we prioritize ethical manufacturing. We partner with suppliers who adhere to fair labor practices and utilize eco-friendly materials whenever possible to minimize our environmental footprint.